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Restaurant Reopening: FAQs from the Front Lines

  • Insights

In the three months since we published our Pandemic Relaunch Toolkit for Restaurants + Bars, the U.S. has entered (and then retreated from) various stages of tentative reopening. Our work with clients has resulted in a number of frequently asked questions, and with constantly emerging new information, it can be hard to evolve your strategy — so we’ve compiled the core themes and questions we’ve heard into a comprehensive resource. 


In our work with clients, a number of key themes have emerged:

+ Current Customer Sentiment: What’s the consumer mindset right now? What are forecasters reporting about the timeline for pre-COVID-19 levels of business? How are businesses most successfully adapting to the new normal? 

+ Operational Insights: How is limited capacity affecting bottom lines? How can restaurants and bars approach mask enforcement? How can restaurateurs maximize socially distant seating?

+ Staffing + Human Resource Management: What does a restaurant do if a staff member tests positive for COVID-19? Is it a best practice to take staff members’ temperatures? What are the steps restaurants need to take? 


In the following document, we seek to provide as many answers and as much informed guidance as possible — if you have any further questions, please don’t hesitate to reach out

Click here to download Restaurant Reopening: FAQs from the Front Lines.


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